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APES Pet Care Clinic
APES Pet Care Clinic
Helping pet owners keep their pets healthy. Part of Association of Protecting Exotic Species
APES CIC Contact Centre
APES CIC Contact CentreWe’ll route you to the right team

How can we help?

Choose the service that best matches your request. You’ll be taken straight to the correct form to open a ticket. The fastest and best way to contact us is to open a ticket, or use the live chat at the bottom of any of our websites. If you prefer self‑serve, browse the knowledgebases below.

Volunteer or Complete Your Student Placement with APES CIC

You can volunteer or complete your student placement with us. Volunteers and students get a discount at our Pet Shop, and you’ll learn, build real‑world skills, and find your path in the animal world — from receptionists to animal care assistants.

Apply now

Open a ticket

Association of Protecting Exotic Species CIC

General enquiries, conservation programmes, partnerships, or organisation matters.

Start ticket

APES Shelter & Rescue

Rescue requests, intake enquiries, fostering, or advice for animals in need.

Start ticket

APES Pet Care Clinic

Appointments, treatment queries, referrals, billing, or clinical follow‑ups.

Start ticket

APES Pet Shop

Orders, product support, returns, or general retail questions.

Start ticket

Call us

Prefer to speak to someone? Call the team you need using the numbers below. For non‑urgent queries, you can still open a ticket using the links above.

Association of Protecting Exotic Species CIC

Cross House, Unit 7,
Sutton Road,
St Helens,
WA9 3YH
Call: 0300 302 0998

APES Shelter & Rescue

Cross House, Unit 7,
Sutton Road,
St Helens,
WA9 3YH
Call: 0300 302 0227

APES Pet Care Clinic

Cross House, Unit 7,
Sutton Road,
St Helens,
WA9 3YH
Call: 0300 302 0228

APES Pet Shop

Cross House, Unit 7,
Sutton Road,
St Helens,
WA9 3YH
Call: 01744 304998

Open a Ticket to a Department

You can now open a ticket direct to a department below.

Legal Department

Contracts, compliance, notices, or data requests.

Marketing Department

Brand assets, campaigns, partnerships, or media kits.

Public Relations

Press enquiries, statements, interviews, or media.

MyAPES Support

Account access, portal issues, or profile updates.

Reception

General switchboard and routing to the right team.

Knowledgebases

Prefer a quick read? Explore articles and FAQs by service.

Social media

Follow our pages and groups for updates, events, and adoption news.

© 2023 - Association of Protecting Exotic Species CIC (APES)
CIC Number: 16253848
Non-profit Charitable Organisation Registered and Regulated by the CIC Commission
You’ll be redirected to our secure APES portals at contactus.apes.org.uk to submit or track your tickets.